Privacy Policy

About This Privacy Policy

This Privacy Policy describes how Cago, operated by Baani Singh, trading as "Cago" ("Cago", "we", "us" or "our"), collects, uses, stores, shares and otherwise processes personal data when you visit cago.in, join our waitlist, contact us by email, WhatsApp, Instagram or another communication channel, make an enquiry, or place an order with us.

Cago operates in India. This Privacy Policy applies to personal data processed in connection with our Website, waitlist, enquiries, communications, orders, payments and delivery-related activities. Our handling of personal data is subject to applicable Indian privacy and data protection law.

Some services we use to operate Cago are provided by third parties and may process or store personal data outside India. Where applicable, those providers handle personal data in accordance with their own terms, privacy practices and applicable law.

For questions, requests or grievances relating to your personal data, you may contact us at baani@cago.in.

This Privacy Policy should be read together with our Terms & Conditions.

Information We Collect

We collect personal data directly from you when you interact with Cago, for example when you join our waitlist, contact us, communicate with us through email, WhatsApp or Instagram, make an enquiry, or place an order.

We may also receive limited personal data from third parties that help us provide our services, such as payment, delivery, communications or other service providers.

Where information is required for us to respond to your request, process an order or provide a particular service, we will ask you to provide it. Other information may be optional.

The personal data we collect depends on how you interact with Cago and may include the categories described below.

Contact and Enquiry Information

If you contact Cago through our Website, email, WhatsApp, Instagram direct message or another communication channel, we may collect the personal data you provide as part of your enquiry or communication.

This may include your name, email address, telephone or WhatsApp number, social media username, the contents of your message, product preferences, sizing or fit information, order-related details, and any other information you choose to provide that is relevant to your enquiry.

Email communications may be received through Titan Email and may be forwarded to Gmail for access and management. Enquiries and other communications with Cago may also take place through WhatsApp or Instagram direct messages.

Waitlist and Marketing Information

If you join the Cago waitlist or otherwise choose to receive marketing communications from us, we may collect your email address and information relating to your subscription, such as your consent and subscription status.

We use Zoho to manage our waitlist and marketing email subscriptions.

We use this information to send you the communications you have requested, including waitlist updates, launch information and other Cago marketing communications where applicable.

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by emailing baani@cago.in.

Order and Delivery Information

If you place an order with Cago, we may collect the personal data needed to process, fulfil and deliver your order.

This may include your name, telephone or WhatsApp number, email address, delivery address, billing information where applicable, product selection, size or fit details, order details, and communications relating to your purchase.

We may share the information necessary to fulfil and deliver your order, such as your name, contact number and delivery address, with the delivery or logistics provider used for your order. The provider used may vary depending on the location, order and delivery requirements.

Payment Information

Cago does not sell or disclose your payment information for unrelated purposes. Where a third-party payment service is used, payment information may be processed directly by that provider in accordance with its own terms and privacy practices.

Cago does not intend to store full credit or debit card details where those details are handled directly by the payment provider.

Depending on the payment method, Cago may receive limited payment-related information such as payment status, transaction reference, amount paid or other information necessary to confirm or manage your order.

Website and Device Information

When you visit the Cago Website, certain technical information may be processed automatically as part of operating, securing and maintaining the Website.

This may include information such as your IP address, browser or device information, pages viewed, referring pages and technical information relating to your interaction with the Website.

Some of this information may be processed through cookies or similar technologies used by Cago or by third-party services that support the Website.

Information From Service Providers

We may receive limited personal data from third-party service providers that help us operate Cago and provide our services.

Depending on the service involved, this may include information from payment providers, delivery or logistics partners, email and communications providers, website hosting providers, or other service providers that support our business.

The information we receive may include details such as payment status, delivery updates, subscription or communication status, and other information necessary to provide the relevant service or manage your interaction with Cago.

How We Use Your Information

We use personal data only for specific and lawful purposes connected with operating Cago, responding to you, providing our products and services, and meeting applicable legal requirements.

Enquiries and Customer Communications

We may use the information you provide to:

respond to questions or enquiries;
provide product, sizing or fit assistance;
communicate with you through email, WhatsApp, Instagram or another channel you choose to use; and
follow up on an enquiry or potential order.

Where you voluntarily provide personal data to us for a specific request, we use that information for the purpose of responding to or carrying out that request.

Orders, Payments and Delivery

We may use your personal data to:

process and confirm your order;
communicate with you about your purchase;
confirm or manage payment-related information;
arrange shipment or delivery;
provide delivery or order updates;
handle returns, exchanges and refunds; and
respond to questions or issues relating to your order.

Waitlist and Marketing Communications

Where you choose to join the Cago waitlist or receive marketing communications from us, we may use your email address and subscription information to:

send waitlist updates;
notify you about the Cago launch;
send other Cago marketing communications where you have agreed to receive them; and
manage your subscription or unsubscribe request.

You can withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by emailing baani@cago.in.

Website Operation and Security

We may process technical information where necessary to:

operate and maintain the Website;
identify and resolve technical problems;
maintain the security and integrity of the Website;
prevent misuse, fraud or unlawful activity; and
understand and improve how the Website performs.

Legal and Business Requirements

We may use or retain personal data where reasonably necessary to:

maintain order, payment, accounting or business records;
comply with applicable tax, accounting, consumer-protection, data-protection or other legal obligations;
respond to lawful requests from government authorities, regulators or courts; and
establish, exercise or defend legal claims where applicable.

We may share personal data with third parties where this is necessary to operate Cago, provide our products and services, fulfil your requests, or comply with applicable law.

Depending on how you interact with us, we may share relevant personal data with:

payment service providers used to process or confirm payments;
delivery and logistics providers used to fulfil your order, which may vary from time to time;
Zoho, which we use to manage waitlist and marketing email subscriptions;
Titan Email, which we use for business email;
Gmail, where business email may be forwarded for access and management;
WhatsApp, where you choose to communicate with us through WhatsApp;
Instagram / Meta, where you choose to contact us through Instagram direct messages;
website hosting, technical and security service providers used to operate and maintain the Website;
professional advisers or service providers where reasonably necessary for legal, accounting, compliance or business support; and
government authorities, regulators, law-enforcement bodies or other parties where disclosure is required or permitted by law.

We share only the personal data reasonably necessary for the relevant purpose.

Cookies and Similar Technologies

Cago and third-party services used to operate the Website may use cookies or similar technologies where necessary for website functionality, security, performance or services embedded on the Website.

These technologies may process information such as your IP address, browser or device information, pages viewed, referring pages and information about your interaction with the Website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the Website function.

Where additional analytics or similar technologies are introduced, this Privacy Policy may be updated to explain their use.

International Processing

Some of the service providers used by Cago may process or store personal data outside India as part of providing their services.

Where this occurs, we take reasonable steps to use service providers that handle personal data in accordance with applicable law and their contractual and privacy obligations.

Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required under applicable Indian law.

Retention periods may vary depending on the type of information and the reason we hold it. For example, information relating to orders, payments, delivery, tax or accounting records may need to be retained for longer periods where required by law, while enquiry or marketing information may be deleted or anonymised when it is no longer required for the relevant purpose.

Once personal data is no longer required and there is no legal reason to retain it, we will delete, anonymise or otherwise securely dispose of it.

Your Privacy Rights

Subject to applicable law and the provisions in force from time to time, you may have rights in relation to the personal data Cago holds about you.

These may include the right to:

request information about the personal data Cago processes about you;
request correction, completion or updating of inaccurate or incomplete personal data;
request erasure of personal data where applicable, subject to any legal or necessary retention requirement;
withdraw consent where our processing is based on your consent;
raise a grievance regarding how your personal data is handled; and
nominate another individual to exercise your rights where that right is available under applicable law.

You may make a privacy request or grievance by emailing baani@cago.in.

Please provide enough information for us to understand your request and, where necessary, verify that the request relates to you. We may ask for additional information where reasonably required to verify your identity before disclosing, correcting or deleting personal data.

We will review privacy requests and grievances as soon as reasonably practicable during our normal working days, Monday to Friday, and in accordance with applicable law.

Where Cago relies on your consent to process personal data, you may withdraw that consent by contacting us using the details provided in this Privacy Policy or, where available, by using the relevant unsubscribe option.

You may unsubscribe from Cago marketing emails at any time by using the unsubscribe link included in our emails or by emailing baani@cago.in.

Opting out of marketing communications will not prevent us from sending communications that are necessary in connection with an enquiry, order, payment, delivery, return, refund or other service you have requested.

Withdrawing consent does not affect processing that took place before the withdrawal and does not prevent us from processing or retaining personal data where this is otherwise permitted or required by applicable law.

Security

We take reasonable technical and organisational measures to protect the personal data we handle against unauthorised access, loss, misuse, alteration, disclosure or destruction.

We use third-party service providers to support certain communications and data-handling activities. For example, waitlist and marketing email information is managed through Zoho, business email is handled through Titan Email and may be forwarded to Gmail, and communications with Cago may take place through email, WhatsApp or Instagram. These providers process information in accordance with their own security practices, terms and privacy policies.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect the personal data we handle, we cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law, which may include notifying affected individuals and/or the relevant authority.

Children's Privacy

Cago's Website, products and services are intended for adults and are not directed at children.

We do not knowingly seek to collect personal data from children.

If you believe that a child has provided personal data to Cago without appropriate authorisation, please contact us using the details provided in this Privacy Policy so that we can review the matter and take appropriate action.

Where personal data relating to a child is provided to us by a parent, guardian or other authorised person in connection with an enquiry or order, we will handle that information in accordance with this Privacy Policy and applicable law.

Third-Party Links

The Cago Website may contain links to third-party websites, platforms or services that are not operated or controlled by Cago.

If you choose to visit or interact with a third-party website, platform or service, its own privacy policy and terms will apply to the personal data it collects or processes.

Cago is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy information provided by any third party before sharing personal data with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, legal requirements or the way we handle personal data.

When we make changes, we will publish the updated Privacy Policy on the Cago Website and update the Last updated date at the top of this page.

Where required by applicable law, or where a change is significant, we may also provide additional notice through an appropriate communication channel.

Grievance and Contact Details

If you have a question, concern, request or grievance about this Privacy Policy or the way Cago handles your personal data, you can contact us using the details below.

Cago
Operated by Baani Singh, trading as "Cago"

Email: baani@cago.in baanisinghwork@gmail.com
WhatsApp / Telephone: +91 98999 67578
Normal working days: Monday to Friday

You may use these contact details to request information about your personal data, request correction or erasure where applicable, withdraw consent, raise a grievance, or ask another privacy-related question.